KYC Policies, Privacy, and Management of Personal Data

KYC Policies, Privacy, and Management of Personal Data of Dream Royale

General

As a data controller, Dream Royale has a legal obligation under gambling regulations to process personal data from players to allow participation in games and provide ancillary services. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it. The website www.dreamroyale.com ("Casino", "Website", “Company”, "Service", "We", "Us", "Our") is operated by Raeen Exchange N.V. registered under No.155342 at Schottegatweg Oost 72 A, Curaçao. This website is licensed and regulated by Curaçao eGaming, license No. 1668/JAZ. By registering a Player Account with the Website, you confirm your consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide the required personal information, please do not use this website. This Privacy Policy constitutes an agreement between you and the Company. We may periodically modify this Policy. While we will notify you of such changes, we recommend revisiting this Privacy Policy regularly. Your continued use of the Website and its services constitutes your consent to the Privacy Policy.

Information We Collect

The personal information we may request and process includes, but is not limited to:

Information provided when filling in registration forms, and any other data submitted via the Website or email (e.g., name, date of birth, email address, phone number).
Correspondence made via the Website, email, web chat, or other means.
All Player Account transaction history, via the Website or other communication means.
Website logins and details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other traffic information.
Documents and proofs requested to verify your account, process deposits or withdrawals, and conduct anti-fraud checks (e.g., passport scans, payment slips, bank statements).
Survey participations or any other customer assessments conducted from time to time.

How We Use Your Information

We process personal information to deliver our services. Specifically, we use your data for:

Processing bets and transactions, including credit card and online payment systems.
Providing gaming and ancillary services requested from our Website.
Rendering customer support, such as assistance with account setup and management.
Performing necessary verification checks.
Providing promotional information to registered players (only if consented to).
Complying with legal responsibilities, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
Monitoring and investigating transactions to prevent fraud, terms abuse, money laundering, and other illegal activities.
Analyzing customer trends through market studies (participation in surveys is optional).
Conducting research and statistical analysis of aggregated data.

KYC Policy

When you make a withdrawal for the first time, we may ask for certain documents to verify your identity. We may also ask for these documents at random to ensure the security of your account. Required documents may include:

The front and back of your driving license or any other government-issued ID.
A utility bill with your name and registered address.
Statement of the card used or a letter from the issuing bank.
The front and back of any credit or debit cards used for deposits.

Marketing Communication

Unless opted out, we may use your personal information, including email address and phone number, to send marketing communications regarding products, services, and promotions. This may include information from our business partners.

To stop receiving marketing materials, you can update your Player Account settings or contact customer support at [email protected].

By accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

Obtaining Personal Information

We do not collect personal information without your knowledge. However, we may automatically collect certain data through your use of our services and interactions with us. We may also receive information from online vendors and service providers, such as fraud prevention companies, and may engage third-party providers for technical support, processing online transactions, and sourcing gaming content.

Data Recipients

We may pass information to entities within our group of companies and to our business partners. Data processing may be undertaken by the Company or another entity in our group, using third parties as necessary. Employees such as Data Protection Officers, Money Laundering Officers, Payments & Anti-Fraud analysts, Customer Support agents, and other selected staff will have access to your personal information.

We may transfer your personal data across countries for service efficiency, always ensuring data security and compliance with this Privacy Policy.

Releasing Data to Third Parties

We do not sell or rent your personal data. We may disclose your information if required by law or to protect the legitimate interests of the Company, its customers, or any third party. Personal data may be disclosed to third parties in cases such as:

Compliance with legal obligations.
ayment transactions facilitated by payment processors.
Legal and regulatory compliance.
Protecting the Company's or player’s safety and investigating fraud.
Marketing service providers for their tasks.
With the player’s consent.

We use third-party data processors to support the Website, improve services, and conduct marketing. Our agreements with third-party providers ensure the protection of your private information. Data Retention

Upon account closure, we retain personal data as required by law. Due to anti-money laundering regulations, we must retain player data for at least five years from the last transaction or account closure. Security of Your Data

We are committed to protecting your personal information and respecting your privacy. Player Accounts are accessible only with a unique ID and password, which you must keep confidential.

Contacting Us

You can contact us to:

Confirm the accuracy of the personal information we have collected.
Enquire about our use of your personal information.
Prohibit future use of your data for direct marketing.
Update or rectify any information provided (with required evidence).

Cookie Policy

When you visit the Website, our system automatically collects information about your visit, such as browser, IP address, and referring website. This may be done with platform providers and partners. Cookies and similar tracking tools are used to collect this information.

Required cookies enable basic website functionality.
Functional cookies analyze your usage and save settings for a personalized experience.
Advertising cookies gauge the effectiveness of content marketing.

You can block or delete cookies via browser settings, though this may restrict website use.

By browsing the Website and using our services, you agree to our processing of your data as described in this Privacy Policy.