Anti Money Laundering

Dream Royale reserves the right to suspend or permanently deactivate any Player Account at any time and to cancel or void transactions at its sole discretion if any of the following conditions apply:

• Irregular Transactions: If the company identifies transactions with irregularities that may negatively impact payment processing or raise suspicions of a violation of the Terms and Conditions (e.g., mismatched player name and address with the credit card or other payment method used).
• Violation of Regulations: If the Player Account has violated any regulation in these Terms, the General Terms of Service, the rules of a provided game, or any other specific rules. The company's decisions regarding invalidating transactions and suspending or permanently deactivating Player Accounts are binding and do not require justification to the player. The company also reserves the right to withhold any amounts that would otherwise have been paid or payable to the player.
• Inappropriate Use: If the company believes the player has used its products and services in an inappropriate manner, cheated, or taken unfair advantage of Dream Royale or other players.
• Fraudulent Activity: If the company suspects the player has used its products and services fraudulently or for illegal or improper purposes.
• Use of External Aids: If the player has used devices such as robots, external programs, mathematical techniques, or manipulative strategies that distort normal gameplay and provide an unfair advantage.
• Incomplete Play-Through: If a deposit is not played through in full before a withdrawal is requested, or if there is evidence of a series of bets/wagers resulting in guaranteed profits regardless of the outcome, or if all betting/wagering is determined to be low risk, the company may request proof of non-low risk betting/wagering before processing any withdrawal.
• Document Verification: Upon the company's request, the player must provide documents necessary for payment verification, including in case of a refund request. The refund request may be postponed or not processed if all necessary documents are not provided, or if there are third-party claims on the Personal Account. If the requested documents are not provided, the company has the right to suspend or permanently deactivate the Player Account. If the payment system used does not allow for refunds, alternative payment methods acceptable to Dream Royale must be provided for the refund.
• Record Keeping: The cardholder must retain a copy of transaction records and merchant policies and rules for any payment system used for transactions with Dream Royale.
• Fraudulent Activity Handling:The company takes fraudulent activity very seriously. Fraudulent activity, as determined at the company's sole discretion, is strictly prohibited and may include using stolen credit cards, transferring funds to other player accounts (chip dumping), forgery, player collusion, using impermissible software tools, providing false registration data, etc. In addition to other remedies, the company reserves the right to pursue criminal prosecution and civil damages for fraudulent activities. Players involved in suspected fraudulent activity or suspicious transactions will be reported to the appropriate authorities.
• Chargeback Requests:If the company receives a chargeback request from an issuing card provider claiming that the transaction was not undertaken by the Client, the company has the right to suspend or deactivate the Player Account while investigating. The company will contact the player to confirm the transaction or investigate the chargeback request. If the company cannot contact the player, the Player Account may remain suspended or be permanently deactivated. Invalid or false chargeback requests may constitute fraud against Dream Royale, and in such cases, the company will permanently deactivate the Player Account and freeze any available funds.
• Compliance with Regulations:The company is committed to complying with regulations against money laundering and financing of terrorism. Sophisticated tools are in place to monitor and minimize operational risks. Depositing funds obtained illegally or improperly is strictly prohibited. Client activity on the Website will be monitored and assessed. Suspicious activity will be reported to the relevant authorities. By accepting these terms, the Client acknowledges that money may be deposited into the Player Account only for playing and using the games and services offered. Players who deposit and attempt to withdraw without any gaming activities will have their funds blocked until investigations are concluded. Such withdrawals will incur a processing fee of up to 10% of the deposited amount.